F & M Insurance Agency Pledge Program

~ WE PLEDGE ~

To set ourselves apart from the market by NOT being a faceless online business

To provide the knowledge and the caring attitude at times of need

• Help complete claims and release forms
• Coordinate and submit claims bills and reports as they develop
• Help customers research and understand Medicare explanation of benefits
• Explain coverage and procedures to customers and prospective customers ~ giving value to having an agent

To offer routine review of coverage and options available

To notify customers of defensive driver course expiration and credits

To collect and record communication addresses and contact numbers

To update our agency management system to stay current with most recent programs

To continue with Community involvement

To continue the newsletter and website to keep customers informed

To continue to introduce new means of communication

To keep our minds open to help our customers resolve their problems